verizon dsl / etc.

Montgomery Village, MD

Verizion has been promoting a rate of $14.99 for their DSL service. I tried to sign up early on , but they said I was out of their service area. I did it again in the middle of November & was told that service is now available. I signed up & was told that it will be ready by December 19th, a month away. I called & asked why it will take so long & they said that since there was an overwhelming response that they needed time to get the equiptment ready. (they should have been better prepared for such a situation) I called again on December 18th & asked if it will be ready the next day. the customer service rep told me that it will be ready before 6 PM. Later I get a message that it will not be ready until January 23rd. I sat back & waited in frustration. Then on January 5th I got a call telling me that the DSL in now connected. I got the modem etc. hooked up but nothing happened. I called to find out what's wrong & they said that there was no DSL signal going to the modem, a blinking indicator light told us that. They suggest that I check the other lines in the house. as I was doing that I noticed that I wasn't getting a dialtone. (no wonder DSL wasn't working!) I called Verizon again to tell them the situation. they said they will have to send someone to check the lines, which will cost me time and money. If they made any mistakes on the DSL installation & cut off my service, they should be the ones to pay to correct it.