Pinnacle Systems Studio 10 Plus

www.pinnaclesys.com

I spent more than 8 hours trying to get this buggy piece of software to work.

The first time I tried to install it, the installer wouldn't run because it couldn't find a DLL. The FAQ on their website said to copy the whole disk to my hard drive and try again. That worked, but then it couldn't load disc 3. Found another fix to that on their site and got it installed. Ran the software and it crashed. Opened a case with their support group and went through several install/uninstall cycles using registry tools, an EndItAll tool, booting in Safe Mode and all sorts of other suggestions made by the rep. After 8 hrs and no progress, asked for an RMA so I could return it. Denied. Exuse me? Against their return policy.

Their return policy states, in part, "If Technical Support cannot get your Pinnacle product to work, as advertised, Pinnacle will, at its discretion, either send you a replacement of equal or better value or refund your purchase." On their home page they advertise the product saying "Make timeless movies with ease." Does 8 hrs of troubleshooting with no progress satisfy the definition of "with ease"??? I think not.

Tried to escalate. Was told the same thing. This release of Pinncale Studio is worse than Alpha code! Do NOT buy this program. Buyers beware.

David

Raleigh, NC