Delta Airlines and misplaced pet

January 19, 2006

My husband took a flight with Delta Airlines out of Seattle on Jan. 17th,

2006 and landed in Milan on Jan. 18th, 2006 without our cat and another

piece of baggage. After a bit of research I was told the cat was not placed

on the outbound flight from Seattle to Atlanta and was placed on the next

outbound flight. The cat missed my husband’s connection and had to wait in

Atlanta for the next flight which was due to leave Atlanta the evening of

the 18th and arrive in Milan on the 19th of Jan.

A Delta representative in Milan called us the morning of the 19th to inform

us that the missing bag had arrived but once again the cat did not arrive.

After numerous calls to luggage department in Atlanta, the cargo department

in Atlanta, Delta Airline customer service, the animal kennel in Atlanta, I

was told the cat was still in Atlanta as of the 19th of Jan. but was due to

fly to Milan on DL#74 on the evening of the 19th and arrive in Milan on the

20th of Jan. He was left to spend another night at Atlanta airport due to a

miscommunication.

I am expecting him in the morning via special courier but I will never again

give Delta my business.