Bookmarz - Complaint for Bookmarz

Posted on Thursday, January 19th, 2006 at 2:02pm CST by 4b1a6a70

Company: Bookmarz

Category: Books

I purchased two books via separate "buy it now"

transactions from eBay user bookmarz. They also use

the names moviemarz, bookmars, and moviemars. Via

their online checkout process, independent from eBay

or Paypal, I payed them via Paypal in a combined

checkout for the two separate transactions. In their

checkout process, I could also get combined shipping,

which I did. When the package arrived it had two books

in it, one which I ordered and one which I did not

order. They didn't include the second book I ordered.

After at least five attempts to contact them via

e-mail and phone calls, with no reply/answer to any of

them, I initiated a Paypal dispute. After going

through Paypal's run-around, they denied my dispute

basing it on what they say "I didn't submit required

info in the time frame they requested". I have e-mails

from Paypal verifying I did in fact submit the

requested info in the proper time-frame. I have tried

contacting Bookmarz another 4 times via e-mail and

phone calls with no response from them.

Poor customer service is common with them from reading

their eBay feedback. Buyer Beware.


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