[Fwd: Other: wrongful charges [Incident: 060108-000711]]]

godaddy.com refuses to reverse a fradulent charge it made to my credit

card; a charge of $9.20 appeared on my credit card statement recently and,

since i did not order any product or service from godaddy.com, i contacted

them (emails below) for a refund. each time, the customer service rep

utterly skirts the issues and ignores my request. this situation is very

simple: *over a year ago*, i closed the godaddy.com domain name account we

had opened briefly and have had no dealings with them since. i neither

ordered nor authorized a renewal, and am shocked that godaddy still has my

credit card information. i want this charge refunded and ALL MY

INFORMATION REMOVED FROM GODADDY'S FILES.

---------------------------- Original Message ----------------------------

Subject: RE: [Fwd: Other: wrongful charges [Incident: 060108-000711]]

From: Email User

Date: Mon, January 16, 2006 4:43 pm

To: Email User

Cc: Email User

--------------------------------------------------------------------------

The charge is only just now appearing on my credit card, on my last

statement. That, however, is completely irrelevant. I DID NOT ORDER OR IN

ANY WAY AUTHORIZE A DOMAIN NAME RENEWAL. That means that the charge is

fraudulent, and it is godaddy's responsibility to reverse it, regardless

of when the charge posted.

Furthermore, I can't believe how incompetent your customer service is; not

only do you not address the issue in this email, you completely ignored my

request to *once again* CONFIRM IN WRITING THAT MY INFORMATION HAS BEEN

TAKEN OUT OF YOUR DATABASE.

This is very simple: Refund my money and get my name and credit card out

of your system!

> Dear Customer,

>

> Due to the fact that the renewal happened back in November, I am unable to

> reverse those charges. Is there anything else I can do for you?

>

> Sincerely,

>

> Nate W Billing Specialist

> 480-505-8855

> Email User

>

>

>

>

> -------- Original Message --------

> Subject: RE: [Fwd: Other: wrongful charges [Incident: 060108-000711]]

> From: Email User

> Date: Fri, January 13, 2006 9:22 am

> To: Email User

>

> no, what i want you to do is reverse the charge; i did not choose a

> renewal for the domain name, and, in fact, closed that account over a year

> ago, and was assured that my information was not kept and that the name

> was closed. this is absurd, and i want this matter RESOLVED. i want a

> SECOND confirmation that this account is _closed_ and a credit to my card.

> i want it stated in writing that godaddy has TAKEN MY INFORMATION OFF ITS

> FILES.

>

>

>> Dear Customer,

>>

>> That 9.20 was for a domain name renewal back on 11-17-05. I can make

>> sure

>> that the domain names does not renew for you next year if you would

>> like.

>> Thank you.

>>

>> Sincerely,

>>

>> Nate W

>> Billing Specialist

>> 480-505-8855

>> Email User

>>

>>

>>

>>

>> -------- Original Message --------

>> Subject: RE: [Fwd: Other: wrongful charges [Incident: 060108-000711]]

>> From: Email User

>> Date: Wed, January 11, 2006 5:17 pm

>> To: Email User

>> Cc: Email User

>>

>> the last four digits of the credit card where the charge appears are:

>> 7063

>> (Discover). I do not know my 'customer number'; any business that we did

>> with godadddy would have been over a year and a half ago, perhaps for

>> the

>> domain name "anothervision.org."

>>

>>

>>> Dear Customer,

>>>

>>> In order to access your account I need your customer number or domain

>>> name

>>> and the last four digits of the credit card you have on file with us.

>>>

>>> Sincerely,

>>>

>>> Nate W

>>> Billing Specialist

>>> 480-505-8855

>>> Email User

>>>

>>>

>>>

>>>

>>> -------- Original Message --------

>>> Subject: [Fwd: Other: wrongful charges [Incident: 060108-000711]]

>>> From: Email User

>>> Date: Mon, January 09, 2006 7:08 pm

>>> To: Email User

>>>

>>> --------->Please see my original inquiry under the response below

>>>

>>>

>>> ---------------------------- Original Message

>>> ----------------------------

>>> Subject: Other: wrongful charges [Incident: 060108-000711]

>>> From: "Support"

>>> Date: Sun, January 8, 2006 12:45 pm

>>> To: Email User

>>> --------------------------------------------------------------------------

>>> Subject

>>> ---------------------------------------------------------------

>>> Other: wrongful charges

>>>

>>>

>>> Discussion Thread

>>> ---------------------------------------------------------------

>>> Response (NICOLE D.) - 01/08/2006 10:45 AM

>>> Dear amy dowd,

>>>

>>> Thank you for contacting customer support. Unfortunately, we cannot

>>> help

>>> you with this issue. For further support you will need to contact the

>>> billing department. You can email them at Email User or call

>>> them

>>> using the number listed at the bottom of the email.

>>>

>>> Please let us know if we can help you in any other way.

>>>

>>> Sincerely,

>>>

>>> Nicole D.

>>> GoDaddy.com

>>> Customer Service Representative

>>> ------------------------------------------------------------

>>>

>>>

>>> Customer - 01/08/2006 08:12 AM

>>> Name: amy dowd

>>> Email: Email User

>>> Phone #: (not given)

>>> Domain: (not given)

>>> Customer #: (not given)

>>> Last 4 of CC#: (not given)

>>>

>>> Reseller Id: 1

>>> Reseller: GoDaddy.com

>>>

>>> Question:

>>> There is a charge on my credit card statement from your company in the

>>> amount of $9.20. I did not order any product or service from

>>> godaddy.com

>>> and want this charged a) investigated to determine where you got my

>>> credit card number from and b) refunded immediately. I want this matter

>>> resolved via email, as your company does not have a toll-free number,

>>> and I refuse, on principle, to pay even small long-distance phone

>>> charges to resolve a mistake that is godaddy's.