DirecTv $100 Tivo DVR-R10 Rebate

To Whom It May Concern,

I purchased a DirecTV Tivo DVR R-10 system in November 2005. I bought it

because of the $100 rebate offer. To get the rebate, first, Tivo service

need to be added to the account and then wait one month to get the bill

and make a copy and send it to the given address together with the

rebates forms and other information. I did all this, I activated the

Tivo service and then wait for the first month bill and sent all the

information to the given address. I even spoke with DirecTV help desk

to make sure I had all the information and to make sure I qualified for

the rebate, they always told me I will not have any problem.

Last week I got the answer letter in the mail, you can not imagine my

surprise about DirecTV telling me I did not qualify for the rebate, and

they did not give me any reason. I called DirecTV help desk and a really

rude woman told me that there is nothing they could do about it, I told

her I wanted to speak with a supervisor and she just put me in hold,

after 45 minutes I hanged up. I have been looking all over the Internet

and I am not the first person DirecTV is doing this to. How is it

possible that a company like them can do this kind of things?

I have been with DirecTV since 2000 and I never switched to other

providers, but now I am thinking about doing that. I feel they stole

$100 from me and there is nothing I can do about it.

Sincerely,

Miguel Gomez