Complaints.com

From: Message Author
Date: Sunday, 15-Jan-06 17:05:31 CST

Business Info

Charter Communications and its insurance company, Broadspire.

Local office in Greenville, SC and the main office in St. Louis

On August 23, 2005, Charter came to my house to disconnect the cable. There was a work order for 6 pm (they have since denied there was a work order but I have a copy). The technician did not arrive until after dark at about 8:30 pm. While disconnecting the service at the pole, he broke the power ground/neutral wire. Virtually everything electrical fried. I also was electrocuted when I went to the box in the basement. I have continued to have physical problems and I have outstanding medical bills. I have since learned that Charter had never connected a ground wire at the house. There was a place for it but nothing was attached. Charter repeatedly admitted but then denied their responsibility. A consumer representative came to the house and said that he was going to get the power company to pay for it even though it was not the power company's fault. He then filed a false claim in my name with the power company. My attorney has tried to resolve this with the main office and with Charter's insurance company, Broadspire. Mr. Scott Hayes, a claim specialist assigned a claim number, 4610205004. He has since said that it is no longer his problem since he assigned it to an independent agent who never answers the phone or returns messages. He has stonewalled my attorney at every turn and refused to resolve the matter. A lawsuit looks inevitable.

Ellie Rhodes

Greenville, SC 29605