Westlake Financial Complaint

I have had my account with Westlake Financial for approx. 9 months. I admit

that I have run into some financial difficulties, but I have never done

business with a finance company so arrogant. I wish that I had never been

financed with this company. I was delinquent on my account by 30 days, they

never spoke with me in person, and had someone on their way to pick up my

car. They wanted to know the condition and location of my vehicle. I asked

them for 4 days to come up with the money and I was forced to borrow money

from a family member. If I didn't give them the money by 5:00 p.m., they

were going to take the car. Once again, I am behind on my payments by "37"

days and they have asked to know the location of the vehicle. I asked them

to extend the repo by 2 weeks and they transferred me to some pig-headed

jerk. He proceeded to tell me that they would extend the payment, but that

they would have to come take the vehicle until payment was received. I

pleaded with him and told him that tax season was coming up and that I am

currently working 2 jobs. Don't you think that I would need a car to get to

work, I have 3 kids! I have to make a payment by 5:00 p.m. on Monday, the

16th. I let him know that he wasn't much help, slammed the phone down and

started crying. I am trying to refinance my car and thought that my story

would help prevent people from financing with Westlake. Sincerely, Jessica

Comment On This

I agree with you, this company sucks, and dont care one bit for there customers....I just got out of the hospital with a heart defect, and was limited to no work for 60 days,so I call Westlakes to explain I would be late? Than the phone calls began, 3-8 times aday, everyday with very rude customer service....I ask for a deferal , they refused....Im only was 2 weeks behind and they are trying to repo my truck, and the right to cure my loan......A!?HOLES.......I could understand if I was amonth or more, but not a few days?????I will never use this shit company ever again in my life time.....I feel sorry for all others that do................

Comment On This

PLEASE CALL THE GOVERNOR OF CALIFORNIA'S OFFICE AND COMPLAIN. THE MORE THAT DO IT THE FASTER SOMETHING WILL BE DONE!

THERE IS NO REASON WHY THEY SHOULD BE ALLOWED TO CONTINUE DOING THIS TO PEOPLE.

Below is the number

916-445-2841

Also call the The California Department of Financial Institutions

(213) 897-2085

WE MUST BAN TOGETHER TO END THIS HORRIBLE COMPANY. I SAY A CLASS ACTION LAW SUIT IS IN ORDER FOR THEM.