Trend Times Toys and Gifts

Advetises Remote Control Toys and Scooters - Located in Arizona

Trend Time Toys http://trendtimes.com/ advertises all over the Internet for

remote control toys. Unfortunately I did not check them out, I relied on

the good name of Yahoo Stores and Google. Had I checked I would have seen

the numerous complaints against this company for what can only be viewed

as fraud.

I ordered a remote control helicopter from this company after doing an

extensive Internet search on the toy. They looked very professional,

guaranteed delivery before December 22nd, and that the RC Helicopter for

$99.95 would be first rate quality. I began trying to contact the company

when it did not arrive by the 22nd of December as promised, I continued to

try and contact them daily via email as instructed, no response.The

helicopter finally arrived on December 27th (too late for Christmas) and

it is a complete rip-off, it not only does not work, the parts do not go

together. They are not returning phone calls or emails despite the message

on their phone stating to email them. After searching their site more, I

discovered that they specifically state that helicopters are not

returnable as they are checked before shipment. I suppose they feel this

will let them off the hook. I have also discovered that the telephone

number they show is a Telelink in Newfoundland, this is the same number

they list with the Arizona state Business license department. They have no

physical address, only mail drops.

I found over 40 recent complaints filed against them with the Better

Business Bureau of Arizona.

I am pretty confident with the research I have uncovered this company is

conducting scam sales of products they know to be defective and once the

calls start coming in they just ignore the calls. Because of this truly

horrible experience I feel I can no longer trust companies advertised

through Google or Yahoo sponsored sites.

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This company is a total BAIT AND SWITCH, ordered a birthday present, they sent me something other than what I ordered, then told me that was exactly what I had ordered and kept baiting me for weeks, I finally contacted my credit card company and told them the story, sent them all photos and emails, and more than a month later, Trend Times calls us to say they do this all the time, they will not send a call tag and we will never see our money.

NEVER TRUST THEM, I CAN'T BELIEVE THEY ARE STILL IN BUSINESS

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I am also in the process of trying to get a complaint resolved concerning two helicopters I purchased in November of 2007.

First, only one helicopter came. After a call, the second one was sent. Both were given as gifts at Christmas but the first one was broken when delivered.

After a call in the first week of January, I was told a third helecopter was being sent out and it never arived.

Today I sent a message explaining the problem and was offered a store credit for about 15% less than was charged to my credit card.

I have responded that that offer is not acceptable and am waiting a week before I take further action. I asked that my problem be forwarded to the responder's supervisor or the section involved with customer service or customer retention.

After reading your incidents / problems, I fear I may never hear from them again.

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It's Christmas Eve and I am very upset because my order, placed via internet on Dec. 9, has not made it! I called and was told that it would be here Dec. 21; however, to my dismay, my item was not shipped until Dec. 14. I talked to a manager (Michale R.) and he was very rude. I tried calling the company back (Dec. 24) but of course, it's closed for the holidays. I am in the process of writing letters and sharing this informatino with my influential friends in the federal government and major news outlets. Trend Times will be sorry and I will see this to the end! If you would like to join me, please do so!

A very unhappy customer in Texas!!!

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I too, didn't research this company before ordering a remote control helicopter for my grandson's 6th birthday. When I requested a tracking number for the shipment, I received an email that they were kept "internally" and the plant was closed. Item did arrive, and lo and behold, it was busted inside the packaged box. No shipping papers, no return information, no receipt. Upon emailing this company, I was given a telephone number to "call", which NO ONE answers. When I emailed them that I had researched them and found numerous complaints and was disputing their charge to my credit card company to deny their charge to my account; I immediately received a reply that they had shipped out a replacement. We shall see... but I'd advise against purchasing ANYTHING from this website.