Travelocity / airfare purchase

I wrote the following letter to travelocity nearly one month ago and have not received a reply since their acknowledgement of its receipt. I was very disapointed and now make every effort to use either Expedia, Priceline, or Orbitz instead. I find travelocity's practice very deceptive. I expect that they take thousands of dollars a month from unsuspecting people with this practice.

Dear Travelocity,

I recently completed an online purchase ( Trip ID# 45355XXXXXX ) through Travelocity. After I completed the transaction I noticed that the total of $265.37 was significantly more than I had been expecting to pay for my reservations. I then noticed that the difference in price was due to travel protection ( $26.95 ), which I did not remember requesting. Apparently, it is now the default at Travelocity for travel protection to be purchased, and I must un-check that option in order to receive the advertised price for my trip (and avoid purchasing the additional travel protection).

I recognize that it is my responsibility to re-check all of the charges before I finalize a purchase, however, I feel that having the default for the Travel Protection being "Yes!" is inappropriate. The default should either blank with the browser querying the customer who does not make a selection, or it should be "No," especially when the advertised price does not include travel protection.

Ideally, I would like my credit card to be refunded the $26.95, and for Travelocity to change the default setting for travel protection.

I look forward to hearing from you,

WC