My Mattress Experience

Dear Sir/Madam:

I recently purchased a mattress from your store (delivery was December 17, 2005) and I am so disappointed with the quality of the mattress I received. Our first choice was to purchase our new mattress from a larger chain store or even 1-800-mattress. We opted to purchase our mattress from a small "mom and pop" chain because we thought we would get the best service and price for our money. Although other store prices were a lot cheaper, we decided to buy from you. We went into the store and upon consultation from the salespeople and Bruce himself, we picked a mattress. Although we tried it in the store by laying on it for a short period of time, it is a bad mattress for me and my husband. My husband weighs close to 300 lbs and I weigh around 170 lbs. The mattress is now sinking in the middle and is causing severe back pain for me and my husband.

I called the store and inquired about options and was told that once you purchase a mattress there is nothing you can do. We are now out $1,000.00 because we can not do anything with this new mattress but throw it out. I'm sending you this e-mail with hope that we can somehow resolve this problem. I'm sure you stand behind your products and I hope we can come to some solution. I can be reached during business hours (9:30 pm to 5:30 pm) at 646 344 6655 or after business hours 201 832 7111. My husband, Steve Christian can be reached at 917 417 7164.

Thank you and we are looking forward to hearing from you.

Steve and Yvette Christian

261 Garth Court

Old Bridge, New Jersey 08857