Complaint - Circuit City not honoring rebates

Last October I bought a 512MB Fuji memory card as a

birthday gift for my mother. I would have bought the

256MB card, but Circuit City was offering a $40 rebate

on the 512MB card that particular week. This rebate

made the price equal to the 256MB card, OR so I

thought. A couple of weeks after I submitted my

rebate information, I went to the Circuit City rebate

site and found out that my rebate was considered

invalid - with no other explanation. I emailed

Circuit City to find out why, and although no

explanation was given, the representative said she

would process my rebate as a one time courtesy. About

a month later, I received a letter from Circuit City

saying that they had invalidated my rebate - again no

explanation given.

I checked and double-checked to make sure that the

model I was buying was the correct one for the rebate.

I also checked and double-checked the rebate form to

make sure that I followed all instructions in order to

redeem my rebate. It appears to me that not only does

Circuit City NOT honor their rebates, but the word of

their customer service representatives means

absolutely nothing as well. I cannot believe that any

store would consider this good business, or a way to

keep good customers!

I currently have two items under their protection

plan; other than going into a Circuit City for service

on these items, I will never set foot in a Circuit

City store again! I will also make sure that everyone

I know understands the risk they are taking anytime

they buy anything with a rebate from Circuit City.

__________________________________

Yahoo! for Good - Make a difference this year.

http://brand.yahoo.com/cybergivingweek2005/