Dreadful Customer Services

This reply e-mail is an absolute disgrace - don't call us we'll call you and "pass on your complaint for .. next review". this machine cannot be fixed, has not been fixed for over 21 days.

This is ENTIRELY UNACCEPTABLE.

I cannot believe you treat your customers so badly, do not take into consideration the fact that the machine has been inoperable since 13th January and is still not mended with no date fixed for a return visit from your absolutely useless Engineer. You do not even bother to try and deal with my complaint, have not even looked into it.

Is there anyone out there in Hotpoint land who can put me on to someone else. Surely you must have Managers?

This machine has been inoperable since 13th January and as such is outside of the 21 days repair deadline, you have failed to fulfill your contract of selling a dishwasher that works. You have taken money from me and renaged on the agreement to supply a working machine.

If I do not hear back from you within 2 days with a satisfactory reply, I will take legal action.

Will someone with some sort of authority have the decency to reply to me.

Mrs A Barnard

----- Original Message -----

From: CSD

To: Annette

Sent: Thursday, February 09, 2006 8:32 AM

Subject: RE: Email User

Dear Annette Barnard

Thank you for your further email.

We are committed to producing good quality products satisfactory for normal domestic use. However well made, some product may, after a period of time, need servicing or repair. When this happens we will always use our best endeavours to restore the product to full working order as quickly as possible.

We accept that in your case there were unacceptable delays. We very much regret that our service has given you cause for complaint.

I should explain that the purpose of the guarantee is to carry out any repairs that may be necessary during the initial twelve months guarantee period, and regrettably we are unable to agree with your suggestion that the appliance should be uplifted for a refund.

Thank you for bringing this matter to our attention. We do value customer feedback. Details of your complaint will be passed to the appropriate department so that your comments can be taken into account in their next review.

Please accept our apologies for the difficulties you have experienced.

Yours sincerely

Lisa Wright

Key Accounts

Indesit Company

-----Original Message-----

From: Annette [mailto:Email User]

Sent: 08 February 2006 16:47

To: CSD

Subject: Re: Email User

My postal address is BR6 9QX.

----- Original Message -----

From: CSD

To: Annette

Sent: Wednesday, February 08, 2006 9:49 AM

Subject: Email User

Dear Annette Barnard

Thank you for your email. We are sorry to learn of the difficulties you have experienced with both your dishwasher and our after-sales service.

In order for us to look into the matter further please supply your full postal address so your service records can be located.

Thank you for bringing this to our attention and please accept our apologies for any inconvenience.

Yours Sincerely

Tracy Vaughan

Key Accounts

Indesit Company UK Ltd

-----Original Message-----

From: Annette [mailto:Email User]

Sent: 07 February 2006 19:43

To: CSD; Email User; service it

Cc: Email User; Email User

Subject: Hotpoint Model FDW80P

In May 2005 I foolishly purchased a Hotpoint Dishwasher from Currys not realising Hotpoint were now part of Indesit. Indesit o.k. for a cheap throwaway model but I paid