Delta airlines

My husband and I had purchased our tickets online for myself, as well as my infant son. I, then called to verify whether the tickets were going to be e-tickets or paper. The representative that originally helped us told us that the tickets would be mailed out, and that we would receive them in a few days. Almost a week later, my husband had called and spoke to a representative who had informed us that paper tickets were not going to be mailed out. Instead, we would be issued the tickets once we checked-in for our flight. In disbelief, my husband repeatedly asked the representative, "Are you certain?". His answer was yes.

Checking in at the airport the day of our flight,was a nightmare. Not only did the representative checking us in tell us that we should have brought our paper tickets, they accused my husband and I of "losing" them. In order to "re-issue" our tickets, we had to pay $100.00. If we didn't agree with the policy, they could easily re-price our tickets to a higher pricing. Being that they took so long to obtain my ticket info, I didn't have the time to call the Delta 800 number. I paid the $100.00, and attempted to call Delta the following day. The only thing they could tell us was that we needed to contact the head office to dispute the $100.00 charge. My husband and I wrote and faxed the head office our letter of complaint. Two days later, we received an e-mail from Delta telling us that the tickets will be e-tickets, and the infant ticket will be paper. We have to go to the check-in counter in order for the tickets to be issued. I gather from the e-mail sent, we're surely dealing with a bunch of incompetent people. Obtaining our refund is surely going to be an obstacle!!!

A. Ravaglia

Staten Island, NY

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I can totaly see where your comin g from, Me and my wife and our four kids have recently flown with Delta, we arrived at Manchester airport on the 20th December to be told we had a five hour delay due to snow in Newyork, we got our flight with a six hour delay and landed in a very snow layden newyork knowing we had missed our connecting flight, After four hours of que's we were informed we had pre booked tickets to fly out the 23rd or 24th and they had no intention of putting us up in a hotel, Now i was very annoyed to say the least, Firstly because of the attitude of the Delta and secondly they knew before we left Manchester there was heavy snow so why fly us to Newyork knowing the airport was grounded??? Then have the cheek to say its not our fault???

I had to take my three small children out into -10 conditions to try and find a hire car but to no avail, We had to book our own hotel at the cost of $189 per room for three rooms, then the next day we had to hire a minibus and drive 21 long hours to Florida in time for xmas, Delta have some questions to answer in my opinion but i can't seem to get the name of the right person to contact, I can see your frustration and I can understand why your not happy, I'n my opinion they are second rate and I fully intend to let as many people as i can know they are not to be trusted.

Hope you get everything resolved.