A&E factory service appliance repair

I was directed to A&E factory service by Whirlpool to service my gas range for ignition problems. The tech came out, said he didn't have the parts, charged us $53.00 for a service call and told us that he would order the parts to be mailed to us

The parts came in two days later and we were told to call the 1-800 number when they arrived. Before the parts arrived a prerecorded message was left on my answering machine telling me the scheduled appointment for the tech to come back was being cancelled. I called back and was told because I didn't call to tell them I had received the parts for my afternoon appointment that day they were cancelling me. I told them that the parts just showed up at my door and the appointment was not scheduled for that day but the next day. The operator laughed and said she was looking at the wrong calendar day and assured me the appointment would stand for the next day. The next day rolled around, again we get an automated call telling us our appointment is cancelled. My husband calls back and explained what happened yesterday and tells a very rude (James) that we indeed confirmed the appointment and told the other operator that the parts were here. He got ruder and told us that there is nothing he can do, no documentation was recorded of the prior conversations and he doesn't have a supervisor that we could talk to. It is our fault for not calling them even though we did. He got so rude the conversation ended with us hanging up on him. I'll never use that service again if it was last appliance repair business in America.

Lori Valrico, Florida

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A&E Customer Repair Service is awful!!! I have had multiple visits to my home to have my Whirlpool Duet washer fixed. There technical analysis of possible problems with my washer was terrible. I might as well throw darts at the washer to guess where the problem is next. I have had to pay over $600 for repairs to this washer...and it still does not work. I feel as though I'm being ripped off. Every time I have called to schedule an appointment with A&E I'm given a 4 hour block to wait for a service repairman, which I believe is pretty standard. But then the day of service comes and 3 times they have changed the time to expand the possible service arrival time to a 9 hour wait. Great, just what I wanted to do - spend 8 to 5 on a Saturday waiting for a repairman! They offer no apologies, discounts or refunds.

Why am I going with A&E? Well, I bought my washer and dryer at HH Gregg and this is the company that they recommend in my city. I thought I had an investment and relationship with the company, but all I have after a month of repairs is a ton of dirty laundry and a broke washer. I have called and complained to HH Gregg corporate as well.

I have asked to talk to a A&E technical manager, customer service states that the technical manager will call me back - but he never does. I have asked to talk to the A&E corporate office. The A&E customer service agent in Columbus (Jenifer) refuses to give me a name, phone number or e-mail address to their corporate office. All I get is a mailing address. Thanks A&E; this really shows you care about me and my issues. I look forward to hearing from my letter in 5 to 10 business days, if you respond at all! I will never buy another product that is linked to A&E!!!

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Our Whirlpool Front Load Washer has been out of service for 6 weeks!! A & E is now on their third appointment to attempt to fix it. What gets me really upset is that the last technician said the new parts should be arriving at our house within three days. Today I received a call from A& E that the parts were back ordred and could not give us a date of arrival. I phoned Whirlpool and was notified that they had the parts in stock and would be happy to Fed Ex them to me.

Dont trust A& E!!

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I was scheduled an apptointment. Was told it was anywhere from 8 to 5 pm. I called the morning of the service call to verify a time and was told between 8 and 12. I recieved no call from the tech while @ work. After calling back, I was informed I was the first call of the day and they did not have to call to notify me.?? I called again and was also informed I would have to reschedule again on a day off as they cannot give me a new time more firm than" ALL DAY".I got the runaround with phone tag and even the Supervisor was useless and informed me there was no one else above her to talk to. I am currently on-line to find the company owner,as I'm sure HE'D like to know what these people are doing to his business. If these were the only repair persons on Earth, I would burn my washer and buy a new one before I called them again!