Horrific service from Micromedics and Service Net (phillips/magnavox)

Below is a complaint that I filed with both the Federal Trade Commission and the Better Business Bureau concerning Micromedics and Service Net (phillips/magnavox)

I purchased a Sager Notebook online for 2750.00 on 5/29/03 (http://www.sagernotebook.com/index.html) with an extended warranty through phillips/magnavox (http://www.sagernotebook.com/pages/warranty_philips.html). Sndirect is handling the warranty issues with my laptop currently. I recently called to complain of problems with my laptop so sndirect had it sent over to Micromedics. Micromedics did nothing to fix the actual problem. All they did was replace the hard drive, because they get 75.00 for it. I had specifically asked Micromedics not to throw out my old hard drive and they did anyway. When I asked where my old hard drive was nobody at Micromedics knew. Micromedics has a history of this kind of abuse to customers as stated here:

http://www.computing-forums.com/1485.html

http://www.complaints.com/directory/2005/may/29/16.htm

http://www.complaints.com/directory/2004/july/24/7.htm

It's obvious Micromedics is scamming customers and refusing service that the warranted consumer is entitled too. Micromedics also refused to replace my laptop screen stating that they could not find anything wrong with it. I sent pictures of the damaged laptop screen to Sndirects SET team and received no reply. Last I spoke with Sndirect they are now changing their story and saying that my laptops screen isn't covered by the warranty which is not true.

I took my laptop to a local repair shop in Virginia Beach (Providence Computers www.providencecomputers.com 757-382-7768 located at 1421 B Kempsville Road Chesapeake, VA 23320 Email User) and the techs there said that the problem wasn't caused by any hard drive issues. The problem is most likely a bad motherboard and that my Ethernet port wasn’t even showing up in the device manager. They also confirmed that the laptops screen was defective (discoloring) and needed to be replaced. Micromedics is obviously pulling a scam and more than likely evading taxes if they can't locate an item that they are getting 75.00 for.

Micromedics contact information

http://micromedics1.com/

999 Forest Edge Drive

Vernon Hills, IL 60061

Phone: 847-955-1200

Fax: 847-955-1250

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I have a somewhat similar issue. I have an Alienware M5700 that I purchased on ebay for $999. I have a warranty through squaretrade and they made me send my laptop to micromedics. When I boot up the computer you can hear windows start up but no screen visual. When micromedics sent it back they said they repaired the hard drive and video board. Now the laptop wont even boot up so I sent it back again. They have been working on my computer for over a month and now they are sending me pictures of my video board saying I put a bolt and a nut through it that shouldnt be there and now they dont want to fix it. I never worked on that laptop, why would I when I have a warranty, and plus the first time they tried to repair it, they worked on the video board so it was obviously them. I dont know what is going to happen but I start college in a few weeks and I desperately need my laptop fixed or a replacement.

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I sent in my Acer laptop to Micro Medics with a list of what the problems were as far as I knew. I got a call about a week later. They addressed most of my concerns but then told me in addition to those that my AC adapter and my LCD screen showed signs of abuse or neglect and as such were not covered by the warranty. They said the screen was cracked. Now, it wasn't cracked when I packed it up and shipped it. I said as much. They said the box was received in good order so they did not think it was the shipping company but rather it was abused and broken by me and thus not covered. Is there a chance they could have broken it themselves and then concocted this story? It certainly was not cracked when I packed it. I am sure of it. They claim to have pictures that they are not allowed to share with me that proves the screen is cracked. Well, it may well be cracked now but that's not how I sent it in. They offered to replace it and the adapter for $530. I declined. Has anyone had a similar Micro Medics experience?