Complaints.com

From: Message Author
Date: Friday, 03-Feb-06 09:52:16 CST

Business Info

We live in a community called Colonial Heritage Park. It was a former trailer park and is becoming a modular/manufactured home park.

There are several problems and situations the residents have and are dealing with.

I have contacted Pennwood Properties personally and they will not help. The response I got was I must talk to Linda Page. Linda is a Real Estate Broker/Owner. I have written several letters to Linda without a response.

The issues we have are:

1. Drug Dealers living in the community. Because these are private streets, the police don't really have authority. The Rules and Regulations specifically state no illegal activity.

2. Most residents are on limited incomes and they raise the lot rent $20 every year without any improvements.

The streets are in disrepair. The sewer drains are clogged with leaves and pine needles. This prevents the run off water from draining from the streets and subsequently floods some of the lots. My lot is constantly flooded.

3. The oil meters are so dirty you can not read the numbers. The meters are on the lots, but maintenance charges the residents to come out and clean the windows of the meters. This should be included in the lot rent.

4. They guesstimate the oil charges. I was charged for 43 gallons and they wanted payment for 43 gallons when we didn't even use 18 gallons that one. Each resident is overcharged. I have spoken to quite a few residents and they are experiencing the same problems.

5. Our invoices are consistently incorrect. One month I used 9 gallons of oil and was charged $76.50 which is $8.50 per gallon. Currently, we are owed $125.00 refund, but to date have not received a response or a refund.

The main problem is Miss Page is rarely in the management office. She spends less than an hour a week here and there is no way to meet with her because in her words "she's busy". Her backup person doesn't know her left from right and continues to state "You need to talk to Linda".

This is very frustrating. I hope someone can help us.