Roadrunner Cable

Here is a copy of the letter sent to Roadrunner cable service:

February 28, 2006

Mr. David Temlak

Senior Vice President

Customer Care

13241 Woodland Park Rd.

Herndon, VA 20171

Dear Mr. Temlak:

Due to the ineptness of your technical service employees, I and two other family members will leave your Roadrunner service in favor of Clearwire.

On February 18, 2006 my Roadrunner service experienced yet another problem and I could not access the internet. I phoned the local number and reached your National Help Desk. I talked to a lady and explained that my internet service was not working and that the lights on the modem were not all lit. I further explained that I had already powered the modem off, and then on again. The lady stated she could “talk” to my modem, so the problem was not with your service. She had me go through the usual exercises (no doubt reading a list) which I knew would not be effective. Again, I told her that the modem lights were not all lit…indicating a problem with your service. She told me that the lights had to be all lit since she could “talk” to my modem. I told her, “never mind” and hung up.

At that time, I was thoroughly disgusted since this was the second time your National Help Desk indicated I was wrong…in short, that I was stupid.

I again phoned and asked to speak to a supervisor. I was connected to Thomas and, after he took my information, said he would connect me with the local office. A lady answered the phone at the “local office” and asked for my information. She then asked where I lived. I told her I lived in Killeen, Texas and she then asked why I was phoning Florida. I again hung up.

By now I am livid. I again phoned and this time insisted on being connected to the local TEXAS office. I was connected to Waco. The man there checked and told me that, indeed, there was a problem with your service and it was being corrected. He further explained that, in the future, I should insist the National Help Desk refer me to the local office.

Today, my internet cable service went down…again. Again I phoned and received your “National Help Desk”. I requested to be connected to the local office. Oh no…he wouldn’t do that. Your “technical” wizard wanted me to go through the usual exercise, even though my modem lights were not all lit…even after powering it off and on.

I told him this clearly was not a problem with my computer since the LIGHTS WERE NOT ALL LIT! Mr. Wizard said he understood, but still wanted me to go through the exercise of going through the various menus.

That did it!

I now have Clearwire and am happy with it. The fact that the modem is portable pleases even more.

I am now selling the rest of my family on Clearwire.

I suggest your local office come to my home and pick up their modem.

Sincerely,

Joseph R. Watters

Ray Watters

News Director

KZIQ 92.7

Live on the web: http://kziq.com

My Homepage: http://raywatters.us