RUGSUSA

Online –rugsusa.com

As of today 02-28-06-there has not been a response from this company.

02-15-06 email to Customer Service at RugsUSA.com

Attn: Customer Service

I want my American Express account credited immediately for the charge placed to my account without you actually shipping the merchandise. Order details and dates of correspondence follow:

Jan 16th – I placed an order for 6 rugs

Jan 23rd – Merchandise not yet received. I emailed customer service to find out status of my order.

Jan 24th-- My American Express card was charged $694.00

Jan 24th- Received answer from Mary AT RugsUSA that all of the rugs are out of stock except one and asking if I still want the one rug.

Jan 24th-I respond to Mary AT rugs USA that NO only one rug will not serve my needs. I instructed her to cancel the remaining rug and to credit my Amx card.

Jan 24th-I receive a response from Mary AT RugsUSA stating she will be out of the office from Jan 24th thru March 6th and any concerns should be sent to Tish AT rugsusa.

Jan 24th-I emailed Tish and included all the correspondence between myself and Mary and asked Tish to credit my card.

NO RESPONSE FROM ANYONE AT RUGSUSA.

I was hoping that at least my card had been credited since I already paid the bill so I wouldn’t be late. As of today, February 15th you have not credited my account for this charge. If I do not receive an immediate response and a credit is issued to my account today, I will contact the Better Business Bureau with all this information as well as Yahoo shopping and Biz Rate. I do a lot of shopping from the Internet and RUGSUSA is the only store that has ever placed a charge on my account without first shipping the merchandise. I will never shop at your site again and I will also let other shoppers know about your customer service. Ten days passed between my order and your notifying me the merchandise was not available and still you charged my account knowing you had nothing to send.

I will appreciate a prompt response, today.

Thank you.

Darlene Shaver

Directory Advertising & Marketing

18121 Georgia Avenue, Suite 102

Olney, MD 20832

301-924-9260 or 800 628-6565

Fax 301-924-9261