Hilton HHonors guest reward program

I have been a member of the Hilton HHonors guest reward program since 2000. Over the years I have accumulated 75,506 points from my travels to Denver for medical treatment. That is enough points for 10 free nights at one of their basic hotels, which is where I usually stay, or 3 free nights at an extremely nice hotel.

Due to medical problems, I was unable to do much traveling in 2005. The two times I did travel to Denver in 2005 I tried to redeem my points, but both times I was denied because none of the Hilton chains of hotels in the area I needed to be in was accepting point-based stays. Because I was unable to use my points and I was unable to afford the cost of a hotel as a result of my ongoing medical problems, I stayed with a friend both times.

I am traveling to Denver March 22-28, 2006 and again I tried to use my points for the accommodations. I discovered that Hilton HHonors had deleted my account and the accompanying points. While they reopened my account, they will not return any of my points.

I asked to be transferred to a supervisor and spoke with Andre. He informed me that they never return lost points. He offered to credit the account 5,000 points upon m next stay, but even if they do this for every stay, it would take 15 separate stays to replace the points taken from me. Though their own website says that I may request any Reward for which the Member is eligible and the account will then be closed at end of the 90-day period, they will not allow me my earned points.

( http://hhonors.hilton.com/en/hhonors/faqs.jhtml#will_my_hhonors_account_stay_open_even_if_i_don't_stay_at_an_hhonors_hotel?)

Will my HHonors account stay open even if I don't stay at an HHonors hotel?

Members who do not earn points in any 12 month consecutive month period may be removed from the Program and, if so, are subject to forfeiture of all accumulated points. The account may be reactivated by the member taking one of the following actions:

a. stay at an HHonors hotel, thus reactivating membership; or

b. earn HHonors points through any third party source of HHonors point accumulation; or

c. Purchase points; or

d. request any Reward for which the Member is eligible; account will then be closed at end of the 90-day period.

Failure to take action (a), (b), (c), or (d) described above within the prescribed 90-day period will result in the closure of the Member's account and the forfeiture of all accumulated points.

I was loyal to the Hilton brands of hotels for 5 years and purposely stayed at only their hotels during my travel – just to earn the points because I knew one day I would need the points and not be able to afford the stay otherwise. I have acted in good faith and twice tried to redeem my points and even did not complain when I was not permitted on the two consecutive occasions. Hilton is acting in bad faith by not letting me use the points I earned in the past and by deleting them all together and not reinstating them now.

I want all my points reinstated and I want to be allowed to use the points.

Wesley J Burdine

Hilton HHonors Number 941093584