Fwd: email server down AGAIN?!?!?!

re: leepr.com

--- Edyahoo Lee Email User wrote:

> Date: Mon, 27 Feb 2006 14:20:28 -0800 (PST)

> From: Edyahoo Lee Email User

> Subject: email server down AGAIN?!?!?!

> To: Email User

> CC: Email User, Email User,

> Email User,

> Email User

>

> Dear CrystalTech--

>

> you guys are just killing us. We've had

> significant

> down time over the last five months or so. These

> are

> not just minutes-long problems (which we

> understand),

> but ones that run for hours. In our case, last

> Friday

> and today, we've been down for the entire day.

>

> So clients can't contact us, we got no warning from

> you that there was any back up in your system until

> we

> had sent numerous emails to cleints, reporters and

> one

> another. we're nopw stuck, waiting for you to come

> back up. when i asked Dragos when we'd be back up,

> he

> said he "hoped" by tomorrow morning latest.

> HOPE?!?!?!?!?!

>

> That's just not good customer service. That's BAD

> customer service. (And that's not Dargos's fault.

>

> After all, he's the poor guy who ahs to fend off

> what

> i am sure are thousands of irate calls from

> customers

> such as we are.

>

> It's one thing if the equipment has to get replaced

> "and the installation didn't go as expected." It's

> another thing not to let us know, except by

> intuition,

> that there's a problem.

>

> And over five months, you don't put into place a

> plan

> to swap out equipment?

>

> What's going on over there? Given what's happened

> these last five months, I believe that our

> business

> will sink if we stay with you!

>

> What can you do to reassure us that CrystalTech has

> the ability and capability o run an efficient and

> reliable email and web hosting site for us?

>

> Ed Lee

>

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