Cellular Service provided bt T-Mobile

My phones have not worked in a roam condition in parts of South Carolina

and North Carolina since I became a customer almost 3 years ago. I have

reported this problem numerous times over the past 2 years +. I talked to

Steward (last name?) in the president's office in Albuquerque many times.

Trouble not fixed (thought it was at one time). I spent the last few

vacation days (Feb-06) in Myrtle Beach persistently pursuing this problem

with T-Mobile. The problem was identified this weekend. The phones that

T-Mobile gave me Samsung 225 are not compatible with the network that

T-Mobile is partnered with. I am asking that T-Mobile replace the 2 phones,

2 car chargers, and 2 home chargers. T-Mobile Customer Care says they are

not authorized. Check with Ashour employee ID 4836359. They will replace

phones but not all chargers. My position is that the lost service, the

aggravation, my initial cost (I had to pay for extra chargers), and lost

time is more than enough to offset any existing policy. If what I

contracted for with at the beginning of my service has not been delivered

then at a minimum I should be reimbursed for lost service and refunded my

expenditures for non compatible equipment and my contract terminated without

penalty. Check (T-Mobile) with your technical support person, Keith ticket

#643005.

Jerry