Mohawk Carpet From Lowes

Mohawk Carpet bought from Lowes Home Improvement Store Clearwater, Florida

Three years ago we relocated to Florida. We wanted to replace the carpet in the house we had purchased prior to moving in. Not knowing where the best place was to buy carpet in Florida we decided why not Lowes. We have always had good luck with them up north with different products and they carry what we thought was a good line of carpeting. My wife found the color she was looking for and decided on Mohawk G27 Rapture in a Saxony. At that time this was a top of the line Mohawk carpet that Lowes was selling. It came to approximately $15.69 per square yard and that did not include installation. So this is not cheap carpeting we're talking about. It's a small home and we were going to be semi retired so let's do it right. The house was empty so it was a simple install no furniture nothing to move. We were out of state at the time and a friend supervised the carpet insulation. We had requested that their only be seems going into the two bedrooms. When we return to Florida our instructions had not been followed there was an extra seam in the hallway that we did not want. We are typically pretty easy going decided to live with it. Initially everything looked pretty good. This is pretty much where this story begins. The carpeting looked nice when it was first put down, but when you vacuum there was an awful lot of lint and few months later the carpet started to stretch. Everywhere there was a piece of furniture, the along the walls we have waves of carpet. We also noticed that when we vacuumed there were a couple areas that never looked quite right. No matter which way you vacuum there was always an area where the pattern looked as if it was going the wrong direction the easiest way to say it is the weave looks like it's going in two different directions. After months of calling the carpet manager at Lowes they finally decided to come out and re-stretch. By this time the carpeting had already been down for a year. Re-stretching helped some but the carpeting still lint's and the funny pattern is still there. Just a few months down the road and the carpet started to stretch again. We have hills and valleys everywhere. After fighting with Lowes for months the first time it seemed almost pointless to try again. My wife gave it a shot, low and behold they have a new carpet manager who actually listen to our complaints. He wrote up a claim and had a Mohawk representative come and look at the carpet. We thought our prayers had been answered. How could anybody look at this stuff and not feel there was something wrong with it. WRONG the person who came out was an independent carpet inspector. I'm not sure what his problem was but he did not want to be there. He did not answer any of our questions offered no explanation of what was going on. Paid very little attention to any of our complaints did not look at our funny pattern. He went around with a flashlight took some notes. Took a piece of carpeting that had never been laid and was on his way. Two weeks later Mohawk contacted Lowes and told them there was nothing wrong with the carpet. This is where the story pretty much ends. Lowes has decided to re-stretch the carpet at their expense, which solves some of the problem until its stretches again. We still have our funny pattern and it's only three years old it no longer looks like $15.69 carpet. It's not going to make it to the ten-year guarantee, because I'm not going to look at it that long. Needless to say we are pretty unhappy with both Lowes and Mohawk. Lowes is trying to make a comeback, Mohawk has decided to do nothing. After doing some research on the Internet, I did not have to look very far to find people who have similar experience buying Mohawk carpet from Lowes and Home Depot. Kind of makes you wonder what they are selling to the large home improvement stores. My wife and I have been married for 35 years we have had wall to wall carpet in every house we have ever owned and have never had a problem. This is our first experience with Mohawk. I can assure you it will be our last. I plan on avoiding Mohawk products I would advise you to do the same. I put some pictures on a Yahoo page you can see for youself.

http://www.geocities.com/dpnpnpr/index.html

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Incident

I purchased eight hundred feet of Mohawk Caballo II carpeting from a major retailer in April of 2010. This carpet sheds and sheds and sheds. It matts down and the fibers fray. It looks like it has an outter layer of fuzz all the time. I contacted the retailer and they contacted Mohawk. Mohawk sent out an "idependent" inspector. A week later I received a letter from Georgia (I am in CA) stating that my carpet is "exhibing some appearance of change" but that it is because of "improper vacuum" and is also due to "abnormal use". This is nuts. My carpet is in a formal living room gated off from all animals and kids. No one is allowed to wear shoes in there and my vacuum is an eight year old Dyson. The inspector concluded his inspection after he found out I owned a Dyson. He immedietly told me "Oh, well your Dyson is causing this carpet to not wear well." I told him my previous carpet wore great for ten years with the same vacuum. I never had an issue. I asked him why this carpet looks so bad after only six months. I spent a lot of money buying a good carpet and a good pad. I then looked up the entire warranty from Mohawk on line. No where in the warranty does it state that you can not use a Dyson vacuum. In fact it says you should use a quality vacuum either daily or three times a week to maintain your carpet. So, which is it Mohawk? To vacuum or not to vacuum? The letter from Mohawk concludes "The Wear-Dated warranty offers protections against non-restorable excessive matting, non restorable excessive crushing, and non-restorable loss of twist. At the time of the inspection these conditions did not exist." Well, who concluded that? I can't restore it. I provided carpet samples which the inspector never sent to Georgia and they were never tested by Mohawk as promised. The inspector came out on 12/22/10 and I received a reject letter from Mohawk on 12/27/10. Mohawk sent a copy of the inspectors report and the only things he says in it is "I looked at the homeowners vacuum and its a Dyson, and I explained that the vacuum might be stripping..." I have read countless reports on this carpet. It goes by several names. All of them report the same thing. The inspector that came out told me Mohawk will not want to replace the carpet, because then it would be admitting that Mohawk has a problem with this particular brand. He said it would probably only cost them a hundred dollars to replace but they just won't do it. Well, that tells me that the whole inspection process is not "non-bias" and that it is just a bogus process that they go through to pretend they are providing their customer with some type of fake warranty. Don't buy this carpet without knowing the facts. I also read a similar complaint on line with the name Meridian II. I believe it could be the same product. Mohawk won't stand behind their carpet. So if you want it to shed, matt, unravel, and basicly look like the cheapest carpet in the world go for it. Otherwise stay away from this shaggy messy wreck of a carpet by Mohawk.

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I had a similar experience, with Loewe's and Mohawk carpet in my living room and dinning room, only my carpet changed colors in spots, I think it might have been caused by the sun, a rep came to my house, and looked it over, took a blue light to it, and said Loewe's would get back to me. They told me my family was the cause of it, and there's nothing they can do, I also will never buy Mohawk carpet again from Loewe's or any other carpet dealer!!!!!!!!!

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I have the same problem and have basically been through what you have over the course of +3 years with Lowes.

Is a Class action suit in order?