Kay Jeweler Credit Card Customer Service

Kay Jeweler's- Customer Service- 1-800-394-4206 Akron, OH 44309

I agreed to pay my Kay's Jewelery bill on payday, the 16th, in the store. The bill was due four days later and would be automatically drafted from my account. The woman I spoke to at customer service stated that in order to cancel the automatic payment, I would have to call back after making the payment in the store, on or before the 19th. Trying to be frugal, I chose to pay $550.00 as opposed to the $558.00 that would be charged to pay automatically. On payday, I paid my current payment. I called the customer service line the day the payment would be drafted, the 19th, and was informed that the payment had been cancelled the day after I had made the payment in the store. I was reassured that the payment would not be automatically taken out of my account. I was relieved for the time being.

On the 21st, I received a letter stating that the automatic draft has taken place. At first I just thought it had crossed in the mail. I called Kay's customer service once again to confirm that this was a mistake. Well, sure enough, within one month Kay's had taken $1108.00 out of my account. I explained to the customer service representative my prior conversation on the 19th, stating that the payment had been cancelled on the 17th. I demanded a refund but apparently, the phone representative did not document anything on my file concerning our conversation the 19th. Basically, they were accusing me of lying based on the fact that their phone representative did not complete his job. I demanded my money back and to speak to a supervisor. Well, the supervisor stated that he could not refund my money, it was impossible after being processed, and I must take the situation up with my bank. How can a company take double your money, waste 3 hours on the phone with customer service, and accuse you of lying, especially when the employee is the one who screwed up.

I talked to my bank and stopped the transaction for a $25.00 dollar fee, or so I thought. Two days later, the 23rd, my bank account is overdrawn. I called the bank, turns out their phone representative screwed up and was unable to stop the payment because it was a direct debit, but get this, I was charged the $33.00 stop transaction fee. I talked to the supervisor who told me to fill out an affidavit of fraud for Kay's, then I would get the money back if I was found to be in favor. The $33.00 was credited to my account. As far as overdraft fees, If I was found in favor, they would be credited back to my account, but who knows how long this process would take.

By this point, I was livid. Here I am broke, all because two companies employees screwed up and both companies were not even acknowledging that they in fact were responsible for all of this. I even called my phone company to get the phone call records for the day I made the call to Kay's.

I called Kay's, screaming at this point. I threatened that I have the phone records and I demanded my money back. The phone representative put me on hold and shortly after asked for my account number and stated that she would credit the money to my account. How come now I could be reimbursed? Now, five days later, all of the sudden this COULD BE DONE!! Well, today is the 24th and the money is still not in my account. I just spoke to customer service again and now they are stating that it may take up to five days to go into my account. Five days of overdraft fees and absolutely no money, all for a diamond.

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I'm currently being screwed by Kay's due to the mistakes of their employee's as well. It's costing me an extra $4000 (Keep that in mind when you think you know their price!). Even two of their employees have given me sob stories of their own of how screwed up the company's Customer Service department is. As some one who deals with customers, and especially their warranty issues, for one of America's largest retail companies I was amazed at the kind of shit these guys pulled. I'll never do business with Kay again, nor let anyone I care about.