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Ikea/On-Line Catalog/poor web design/deceptive pricing

 
Ikea/On-Line Catalog/poor web design/deceptive pricing

Furniture store with several stores world-wide, including Schaumburg. Has

an on-line catalog that I have used to pre-shop. Same price in the store as

the catalog - at least up until today.


Today discovered that the prices may vary and finding the individual "store"

catalog from the "on-line" catalog is convoluted. BEWARE. When you click a

color, which can be located toward the bottom of the web page and requires

scrolling, the price may change. But since you've scrolled down to get that

button, and believe you are simply checking out the available colors. But,

clicking the color involves scrolling down the page, so the consumer can no

longer see the price.


Pathetic web design that leads you to believe they purposely hide their

prices or simply use the "Buyer Beware" policy to the utmost.


Have a complaint? Good luck contacting their Maryland customer service

department. Long waits and the rep kept contradicting her statements when I

explained why her explanation was flawed.


Good bye IKEA. Not worth the price - see other complaints posted all over

web-sites by others.


mk

From: Message Author (click here to email author)
Date: Monday, 20-Feb-06 20:32:24 CST

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