Complain on Benefitcosmetics

Dear Sir/Madam

I would like to complaint about the customer services of Benefit Cosmetics, US. I have made 3 online orders from this company on 19 & 20 January 2006. In the order no. of 171032 & 171437, there are three missing items in the delivery. Therefore I sent email to check. After three days, no one reply, then I sent email again. Up till now, I have sent 6 emails 1 fax to them. However still NO reply. On their web, it states clearly that they will reply within 3-4 hours or in the next business day. The most important point is that they charge me the items through my credit card. Later on 1 Feb, I received a refund of one item. However for the remaining two items, still no one tell me what is happening.

Hope you can help me to solve this problem.

Best Regard

Cherly LAU

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