Tristar Enterprises complaint

TriStar Enterprises, L.L.C.

5956 Sherry Lane, Suite 1550

Dallas, Texas 75225

Tristar salesman Ryan came to my home last Monday. He did his demonstration

and when we said no about buying it today, that is when he came up with the

financing terms of $50.86 a month for 3 years. I asked him what interest

rate that was and he said 21%. Ryan said I would only end up paying $50.86 x

36 = $1,830.96 total payment. I am an accountant so I told him that is

wrong. I told him to go to the web site

http://www.investopedia.com/calculator/FVAnnuityDue.aspx. What Ryan was

talking about was simple interest not compound interest. If you use $50.86

as the payments, 36 as the time periods and 1.75% (21% per year / 12

months)you will get $2,565.05. Ryan argued with me and proceeded to tell me

I didn't know what I was talking about. He actually said "Honey I've been

doing this for seven years and you are wrong". Then he wouldn't leave the

house. He kept asking to use our phone for his "next appointment" but the

person on the other end kept telling him things to say to get us to buy. I

finally had to tell him I was done talking and he had to leave. He still

kept trying to get me to say yes by asking how much I would pay today for

the Tristar vacuum. I finally had to say $100 so he would leave me alone. My

husband made the mistake of telling Ryan he had breathing problems. Then

Ryan told me "Don't you care about your husband?" and he also had the nerve

of asking my husband if he wanted to buy the vacuum!!! My husband correctly

said "my wife is the boss when it comes to finances; you have to talk to

her". I told Ryan that it is not a good tactic to try to cause a fight

between husband and wife. Then he didn't even want to give us the prize for

listening to his demo. He first said no but then gave us the prize. If the

vacuum clearner is so good, why does Tristar use such high pressure tactics

to sell one? I do not like companies or individuals that survive by taking

advantage of other people. I have registered a complaint with the Better

Business Bureau and the Consumer Affairs Dept. I think there is a law about

full disclosure when it comes to credit terms so I will also file a

complaint with the District Attorney of Texas (where Tristar is) and Arizona

(where I live).

Comment On This

I had a Tristar demo and actually bought the machine. (Being an accountant myself) and PLEASE do not mistake me for working for the company. But you did not state the selling price so your numbers are pretty much irrelevant. My credit rating is very good so I took advantage of the no interest no payment loan (90 days) All I can say about our sales rep is that (Andrew) was one hell of a nice guy. We love our Tristar and it's done everything like it was shown. As far as "Full disclosure".........if you didn't sign anything, then disclosure would be........well not FULL disclosure right? But you knew that. In closing I'd just like to say after researching my purchase (2 months ago) I am very satisfied and I guess I'm one of the lucky ones that had an actual pleasant experience from a "Door to door" salesman.