J.P. Morgan Chase Credit Cards

To Whom It May Concern:

I have had personal, business, and auto loan accounts

with Chase, primarily through their acquisition of

these servicers, for over 20 years. I am a small

business owner starting another business and find that

for some reason my "6.99%" rate on my United Mileage

Plus card has gone to 24%, which is flatly obscene on

any level. I'm sure my travels have caused late

payments or over-limit times that kicked in this

hidden and, frankly, immoral rate.

Attempting to deal in good faith, and on the

foundation of my long-term relationship with this

company, not to mention the multiple accounts with

them, I called customer support to negotiate a more

favorable rate.

The immediate answer was "there appears to be no

better rate for your account at this time." I was

shuffled up to "the manager" Abil in Bangalore who

repeated, word for word, exactly what Kim on the front

lines said. He also said that if I wanted to fax a

letter, I could address it to the "customer manager"

and gave me a fax number. This is likely the fax

machine next to the paper shredder.

I place high value on dealing in good faith. It is

apparent that Chase does not feel similarly. They

believe, for whatever reason, that they have solid

leverage over me and will abstract whatever rate and

whatever money they can from me without regard to

history or the potential for future business, even if,

by all standards, the rate they are charging me is

akin to that of a loan shark.

I am a homeowner with three properties across the

country and a perfect track record of payment. I have

been a business owner for over 27 years, and I want

all who may read this to know that if you experience

something similar, do not be discouraged. These

unscrupulous companies want you to feel trapped and

discouraged from seeking better providers. It is a

trick that I succumbed many times in my youth. Never

again.

The fact is, Chase is dealing in Bad Faith, because

any reputable firm would at least attempt to do

something, if not out of personal concern for its

customers, at least out of good business sense.

Earlier this week, I moved all of my business accounts

out of Chase into a fine Illinois subsidiary of a

solid bank - Castle Bank. The failing of Chase in

this area will see me aggressively pursue complaints

in all channels (United Airlines, Illinois Banking

Commission, Attorneys General, Federal Banking

Commission), move all of my accounts over the next 6

weeks to institutions with more integrity, and I take

every opportunity to advise anyone I speak to against

doing business with Chase.

Life is too short. Deal only with people who get it,

not people who take it.

Respectfully,

Randal J. King

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