=?iso-8859-1?Q?Kenmore_=22Evenheat=22_Dryer_Model_number:_110.63932101?=

14 February 2006

Mr. Aylwin B. Lewis

CEO, Sears Retail; President and CEO of Sears Holdings Corp.

3333 Beverly Rd.

Hoffman Estates, IL 60179

Good Day, Sir!

This note is enclosed with a burned-out evenheat circuit board of a Kenmore

“Evenheat” Dryer Model number: 110.63932101. This dryer was bought at

your Glendale Sears department store about 2 years ago and stopped

functioning about a month ago.

I immediately suspected that this was not an isolated event and entered the

model number into “Google”. I found about 3 or 4 blog sites that discussed

problems with this model. Apparently, several thousand other people have

the same problem. A few of them were quite frustrated and have even tried

to reach you by email.

I read the blogs and first tried to contact your service department. Let me

tell you, your service departments are useless and they should not be called

service departments. They should be called “frustration” departments.

I am not one of the frustrated ones. I read more and ordered the part and

fixed the dryer myself and it is working fine. What I am not happy with is

the expense of ordering a part for a relatively new dryer, which was

defective in the first place.

Thank you for your time,

Sincerely,

Ramon

Tujunga, CA 91042