PCDI

Date Received:2/9/2006 1:40:11 PM

Primary Complaint Classification: Refund Practices

Secondary Complaint Classification:

Complaint:

I CONTACTED PCDI ON 09/11/05 TO ENROLL IN PROGRAM. I SPOKE W/TERRENCE WHO ACCEPTED MY BANK INFO FOR SHIPPING FEE AND HE TOLD ME THAT THE AMT WOULD BE TAKEN OUT ON 09/18/05. I CONTACTED THE SCHOOL TO ADVISE THEM THAT I HAD CHANGED MY MIND ON 09/15/05 AND THEREFORE THE $29 SHOULD NOT BE TAKEN OUT. I SPOKE WITH NUMEROUS REPS WITH PCDI WHO ASSURED ME THAT I WOULD BE ABLE TO CANCELL ENROLLMENT SINCE I DID NOT SIGN THE AUTHORIZATION FORM THAT WAS MAILED TO ME. A STUDENT ID NUMBER WAS CREATED 22711910 AND I WAS ADVISED TO WRITE A LETTER TO CANCEL ENROLLMENT. I WROTE A CERTIFIED LETTER AND IT WAS RECEIVED ON 10/30/05. I HAVE ALSO SENT NUMEROUS EMAILS TO PCDI REGARDING THE $29 THAT WAS TAKEN FROM MY CHECKING ACCOUNT AND I HAVE BEEN TOLD MANY TIMES THAT I WOULD RECEIVE IT SOON. I SENT THE PACKAGE BACK ON 10/26/05. I CALLED ON 01/15/06 AND SPOKE WITH PATRICK WHO VERIFIED THAT A CHECK WILL BE MAILED 2/3/06 FOR $29 AND AFTER A WEEK HAS NOT BEEN RECEIVED. I BELIEVE THAT I HAVE GIVEN PCDI PLENTY OF TIMES TO RECTIFY THE SITUATION AND THEY HAVE FAILED TO DO SO.

Desired Settlement: Refund

Settlement Explanation:

TO RECEIVE MY REFUND FOR SHIPPING OF TEXT MATERIALS SINCE I DID FOLLOW THE PROPER PROCEDURE ON HOW TO CANCEL THE ENROLLMENT AND I RETURNED THE TEXT MATERIALS.

Customer Service Rep: Mrs.Michelle Julianne,

Product or Service: Shipping fee for Reading material for program