Jack LeLaine Power Juicer / cannot get refund

I returned my Juicer and it was received by the 1/19 (UPS waybill #

1Z773R3A0367249711) which is not disputed. My order # is 21540200545320002.

I have been told 3 times that the refund of 253.89 would appear on my credit

card and to "call back in a week" if it isnt there. Today I asked to speak

to a supervisor and was told that they do not permit people to talk to

supervisiors and when I pressed, the "customer service" person I was talking

to hung up on me. (I was not abusive to them, only firm and insisited that

I be permitted to talk to a supervisor.

They have had the juicer (undisputed) since 1/19, I would like my full

refund. Waiting yet another week is unacceptable.

thank you.

marilyn polson

407-872-5775

2/16/2006

Comment On This

i too ordered the power juicer in november the infomercial does not tell you that you are getting a machine that has been rebuilt. the strainer in the machine i received had been pounded in so hard that there were marks on the top of it. the strainer would not come out of the machine. i have called customer service again and again. it always says all circuits are busy. try again later.