GAP Insurance and Extended Warranty Insurance

Hello,

My name is Militza Egli. On October 8, 2004, my husband Michael and I

bought at automobile at Friendly Ford, which was located at 919 Capitol

Expressway in San Jose, California (last year this dealership was sold).

When we bought the vehicle, we also bought the GAP insurance, $500 and the

Extended Warranty for $1500 from the company called Easy Care. On

December 16, 2005, we traided the vehicle. Easy Care informed us that we

should received some money from both the GAP Insurance and the Extended

Warranty. On Thursday, February 16, my husband and I called Easy Care Co.

and we were told that checks were sent to Sonic. Sonic owns several Ford

dealerships. When I called Sonic, which address is 7000 Las Vegas Bld.

North, Las Vegas 89115. Phone number 702-639-5506. A lady Melissa Emery,

indicated that a check for the GAP Insurance, will be issue and sent to

one of Sonic's dealerships. Someone called Bonnie Guess was supposed to

handled our account. The Extended warranty is supposed to be handled by

Bonnie Guess, we do not know where she is located. If my husband Michael,

goes to a San Jose dealership owned by Sonic and explain that he needs

information regarding the extended Warranty, everybody freezes and

everyone is mute. The people do not want to talk to him. To my

understanding Sonic, does not want to pay the money owed to people like

us.

I need you to help us to find out why Sonic does not send us the money

directly to us from the GAP insurance and the Extended Warranty, instead

of sending it to a dealership who knows where. We are getting the running

around.

Any assistance with this issue will be greatly appreciated.

Michael and Militza

San Jose, CA 95123