Comcast Digital TV Package with 2 Premium Channels

I have been billed for the last 6 months for HBO and Showtime, and I have

not been able to view these channels. I reported it and was told, although I

have paid it, I would not be able to get my money back despite the

technician who came to my house and verified it was never working...the

initial cable install came without a digital box and the tech advised me to

call back customer service to have them credit my account. To my dismay and

a very condescending customer rep, she claimed I won't ever get credited or

see my money again. I expected better customer service and hoped that I

would get credited for the initial mistake made by the Comcast tech who

failed to install my cable with a box. This is my first time installing

cable and experience with Comcast and if they treat all their first time

customers this way- it is appalling! I expressed my disappointment with the

customer rep, and told her that I no longer want TV all together. She said

to drop off the digital box so that a tech doesn't have to come out to pick

it up. She didn't even care that I was cancelling my service as a result of

all this...but that she just wanted the box back. So now I am considering

dropping my internet service with Comcast as well. First timers beware!

Comcast doesn't care about providing good service, they only care about

taking your money without conscience.

I had expected a refund for the $10/mo. I was charged since July '05 to

Jan'06 equalling a total of $60. Not for the entire TV package...just for

the Premium Channels I could not access because I had no digital box that

was supposed to be a part of the initial install.