The Great Indoors - Bad Experience

I wanted to bring to your attention the bad experience that we are having

with the New Jersey location of The Great Indoors (A Sears company) -

details are provided below:

Store: The Great Indoors

Location: Woodbridge, New Jersey

Our Kitchen cabinet installation project has become our nightmare as it is

still not complete after 11+ months, plus we have been having warranty

issues with the newly installed cabinets. For warranty also the manufacture

keeps insisting that we deal with this store; our challenges are several:

- We are dealing with a management from lower ranks all the way to the top,

the Store General Manager, that does not understanding customer service

- They don't communicate properly within their team --> always becomes a

blaming game in which customer is blamed all the time

- They have high turn-over in staff - all the project screw ups that they

are doing - and that puts the customer at a disadvantage because you have to

explain your issues again and again to new staff without achieving any

results

- Everyone of their personnel keeps making up their own rules

- They hire subcontractors, like everyone else, and lucky us, the one we had

to deal with was a one pain in the neck to work with.

We can share details, if anyone is interested.

~~

S. Sharma

mailto:Email User