RE:

the issue has been rectified. Thanks

Robert Lenihan

Commercial Agent

Gulfshore Insurance, Inc.

(239) 435-7120

Email User

________________________________

From: Email User [mailto:Email User]

Sent: Tue 2/14/2006 8:01 PM

To: Robert M. Lenihan

Subject: RE: name of product / service

Thank you for your message, which was posted to Complaints.com.

Your message will be available for public view on the Complaints.com site,

via the Search Box on our Home Page, in about 24 hours.

Sincerely,

Complaints.com

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-----Original Message-----

From: Robert M. Lenihan [mailto:Email User]

Sent: Friday, November 18, 2005 3:49 PM

To: Email User

Subject: name of product / service

:

Dell Financial Department

Austin Texas

800.283.2210 Extension 5773212

Future Dell computer purchasers:

On October 17, 2005 I mistakenly electronically wired Dell Financial $5,100

opposed to my normal payment of $51.00. On November 19th I uncovered my

mistake after my checking account was emptied. I called Dell Financial and

finally spoke to someone, broken English and its humorous how there service

representatives have American names. Never the less I was told that it would

be a few days before I would be assigned a case manager. A week later I was

assigned a "Janet" at extension # 5773212 and she them told me it would be

an additional two weeks before she could process this refund. Today was a

month and this last week Janet has told me that it can be another 10 working

days before the payment center can send a check. " Can I talk to them"? "

No" "Can you expedite this return check with over night"? " No" "When can

I get an answer on when I can expect my money back"? "I will call you in 48

hours to report the status." It has now been three day and I have heard

nothing. I recently filed a complaint with the Better Business Berea and

here.

If anyone knows of an attorney that has successfully sued Dell and is

experienced please let me know.

R. Lenihan

Email User