bissel carpet shampooer/1697

bissel homecare,inc., 2345 walker, nw. grand rapids, mi., 49544,

after purchase of carpet cleaner model 1697 it began to have problems with

the main housing. the screws that hold it together were just pulling

through and breaking the plastic so that they couldn't be reinstalled.

after contacting their service rep we were told that this is common and

that the manufacturer was well aware of it. the rep went on to say that he

had contacted the company and said he no longer wanted to service their

products but was convinced not to because bissel said to him that he

should consider how many new customers they were bringing into his

business. the cost of the replacement parts was so high that it wasn't

worth repairing a year and a half old product so we ended up buying an

entirly new one. we bought an oreck machine with a ten year warranty that

is made in america, very well built and very much more effective than the

bissel product we had. another company shipping jobs overseas and not

caring about anything but their profit. live and learn, my only

consolation is that we bought it on sale. had we paid the full original

asking price i would have used the information i had gleaned and taken

them to court and sued for a return of my money.

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