FTD Valentine's Day Service

On February 13, 2006, I ordered a Valentine's Bouquet, Chocolates, Teddy

Bear, and Balloon for my wife. Total Value was $100. They stated it would

be no problem to deliver the items to my wife's office by 5:00 PM at the

latest due to the holiday. I proceeded with the order and received a

confirmation email stating they would be delivered on February 14, 2006 by

5:00 PM.

On February 14, 2006, I spoke with my wife and she indicated she might leave

work early. I told her she had to stick around until at least 5:00 PM and

she'd know when it was O.K. to leave. Well, I called at 4:52PM and asked

her if she had received anything. Of course, the answer was no. I told her

to wait a little bit.

I called customer service at FTD.Com. It hung up on me at least four times.

The other time I got connected, it advised a wait time of over 45 minutes

for a customer service rep. I've since called back and it rings busy.

Apparently, they have a lot of unhappy customers on the east coast at 5:00

pm.

I sent two emails for non-delivery of flowers. Of course, I got a standard

reply that it would take them up to two days to respond to my inquiry.

My wife calls me at 5:25 PM from work and tells me everyone has gone and

still no delivery. I tell her that I don't want her there alone and to come

home.

On the most "romantic" holiday of the year for wives and girlfriends, I have

to tell my wife what she was "supposed" to get delivered to her place of

work. You would think that a company like this would take holidays

seriously. However, I googled FTD complaints and was flooded with holiday

complaints about non-delivery.

I will never use this company again. I will also make it my mission to tell

everyone that will listen about my experience. Now I'll just have to see

how to get my money back.

Sincerely,

Joe Barnes