Smart Choice Health Care formerly Healthcare Advantage and Priority Health

After reading the other posts on this site regarding Smart Choice Healthcare, now Smart Choice Health Care, and formerly Priority Health and Healthcare Advantage, I found it necessary to describe my experience and warn anyone seeking Health services from this Plantation/ Ft. Lauderdale group to forego any agreement or purchase with this company.

The name changes alone should cause the average consumer to be concerned, but the over 15 other complaints on complaints.com should warrant further discernment. Finally, hopefully my complaint will help resolve any doubt as to the trustworthiness and competency of this company. My initial contact with this company was on September 3, 2005, in which I purchased there health care plan for $374.95. I had just transferred jobs and with a family of 5 I wanted peace of mind for the few months until my new insurance went into effect. That day I did not purchase peace of mind but a six month headache that is still not resolved. That day I was told I would recieve a packet within 7-10 days - after several weeks I inquired about not recieving anything only to be promised it will be there in about a week. "About a Week" is a favorite phrase and lie of this misorganization. After two more weeks, I realized I had made a mistake and canceled my plan without having recieved any information. I was told the refund check would be sent out October 15th. It was never sent, and has to this day Feburary 11 still has not been recieved.

I have been lied to tens of times, hung up on a few times, promised to be called back but never was, and told to call numerous numbers to hunt down my refund. All of these problems existed without even ever using the product, thank goodness I never had to deal with the shortcomings of the product itself as I have read from others horrendous accounts. To make a long story short - I continue to wait for my refund of $374.95 and am promised almost on a weekly basis that it is on its way. But enough is enough, when one week turns into 18 company's need to be held accountable. The only "smart choice" regarding Smart Choice Health Care is to run away from it as fast as you can.