FAULTY PAYMENT OF DHBVN ELECTRICITY BILL BY "EASY BILL" AND NO REMEDIAL ACTION AFTER SEVERAL REQUESTS

Dear Sir,

This is regarding my Electricity Bill payment of Dakshin Haryana Bizli

Vitran Nigam [DHBVN] in favour of Acc no: [EE14-177-A], [Bill

No-02744] amounting Rs.849/- for the month of August-September, 2005

which I made through the Easy Bill outlet "KS Super Market" in

Faridabd on 01.10.2005. The payment receipt details are as follows:

[Acc no: EE14-177-A; Bill No-02744] [Paid on 01.10.2005;

Rs.849+5=854/- at KS Super Market; TID-SA0000000651; Batch No-927; Seq

No-3378]

This payment was not received by the DHBVN and shown as Arrear [and

also penalty for late payment was imposed wrongly] in its subsequent

bill. I made a complaint at Easy Bill [Complaint No-172 for DHBVN ON

06.12.05] and I was assured of quick action i.e. correction of bill.

Since nothing was done even after several requests/assurance and my

last date for next payment was about to expire, I had to pay the

entire bill amount [inculding the arrear and the penalty]. Now

logically this amount should be returned to me in my next bill BUT

nothing was done.

Again I complained to Easy Bill 30.01.06 and then on 31.01.06 followed

by written request on 07.02.06 but no responce has been received till

date.

RAJEEV THAKUR

H.NO-202, KAVERI CGHS,

SEC-21D, FARIDABAD

MOB-9868772904

Dear Sir,

This is regarding my Electricity Bill payment of Dakshin Haryana Bizli

Vitran Nigam [DHBVN] in favour of Acc no: [EE14-177-A], [Bill

No-02744] amounting Rs.849/- for the month of August-September, 2005

which I made through the Easy Bill outlet "KS Super Market" in

Faridabd on 01.10.2005. The payment receipt details are as follows:

[Acc no: EE14-177-A; Bill No-02744] [Paid on 01.10.2005;

Rs.849+5=854/- at KS Super Market; TID-SA0000000651; Batch No-927; Seq

No-3378]

This payment was not received by the DHBVN and shown as Arrear [and

also penalty for late payment was imposed wrongly] in its subsequent

bill. I made a complaint at Easy Bill [Complaint No-172 for DHBVN ON

06.12.05] and I was assured of quick action i.e. correction of bill.

Since nothing was done even after several requests/assurance and my

last date for next payment was about to expire, I had to pay the

entire bill amount [inculding the arrear and the penalty]. Now

logically this amount should be returned to me in my next bill BUT

nothing was done.

Again I complained to Easy Bill 30.01.06 and then on 31.01.06 followed

by written request on 07.02.06 but no responce has been received till

date.