Carrier Infinity 80 Series, Variable speed, 2 stage, gas-heater/Deception in advertising and contract

Sears Home Improvement Products

9586 Distribution Ave

San Diego, CA 92121

Tel 877-486-5959

Tarek Elhusseini, a Sears home improvement products'

employee, visited us at our residence for the

discussion of the purchase of a Carrier heater, per

our request through Sears' website. After the

discussion, we agreed to go with the Infinity 80

series. Tarek said his inventory showed two units in

stock, and set up the installation date. We also

purchase the Carrier Air Filtration unit. We did not

mention any Sears and/or Kenmore heaters during his

stay, it was strictly Carrier products. On the day of

installation, Saturday, the installer called and

informed us from the warehouse, that our unit was

unavailable, and said the earliest date he could

install the unit would be the coming Tuesday or

Wednesday.

We discovered later, the heater was not a Carrier

model that we discussed and agreed to buy, when Mr.

Tarek was at our residence. I had called and left many

messages on Mr. Tarek's cell phone. He never returned

any of my calls. I had to call his office and

explained our problem with Bill McClure, I believed is

the office's manager. Bill, then, sent us a Kenmore

tag through next day delivery, which I was not sure

what for. I called Bill again and he turned our

complaint to Jennifer Lecompte. Jennifer called my

wife at home, and asked my wife what was written on

the contract (Tarek sure had briefed her about this),

as well as why we did not like heater other than

Carrier, even if the product was better.

My wife said that was not the idea. She said she

wanted to get what we bought and paid for, not a

substitute, without our knowledge. Mr. Tarek finally

replied to my email, saying we should get what was on

the contract. The contract spelled out for a Heil

heater instead of a Carrier, Infinity 80 Series. I

expect this action from a fly-by-night, not from

Sears, a big and trusted company, that has been around

for many decades. We are not expert in knowing heater

model number and who makes it before the installation

is a done-deal. Are we supposed to know all this, in

order not being duped/cheated by shady sales people?

We believed Tarek switched the carrier model we

purchased with other make.

All we know is to pay for the Carrier heater product

and the installation, carried out by Sears'

sub-contractor. It looks as though, Sears Home

Improvement Products will try getting out of this bad,

deceitful and unpleasant deal, based on the outright

illegal action committed by its employee, Mr. Tarek.

We would like your help in publicizing this case, so

no others will have to go through this shady and

illegal action from Sears.

One good thing though, we had his brochure he gave us,

that had his own hand writing and his circling of the

products that we were supposed to get.

Trang

San Diego, California

U.S.A.