American Home Shield scam

I've just learnt several scam tricks from AHS in Hawaii the hard way!

My cooktop/hood (old GE SensiTemp model) lost temperature control and would not turn on back in June 2005. AHS sent a techinician to repair, and declared it's the temp-sensor. After waiting 1 week for the part, the technician tried again to no avail and declared the control unit needs to be repaired and it will take 2 weeks to get spare parts. As I had to leave Hawaii and travel back to mainland, I just waited for AHS's call back. AHS never called back on back-order status. Four months later, I called AHS again, and they declared the "back-order part" was no longer available and the "control unit" needed to be removed and sent back for repair, and it will take 4 to 6 weeks to process. Then they tried really hard to convince me that AHS can pay me off just $200 (actually $150 after my $50 co-payment) because the unit is "repairable" if I chose not to repair it. I checked the replacement costs and it would be >$1500 for similar features and functions of my existing unit.

So I decided to let AHS try again, and after 6 weeks' waiting, the technician brought back the same old part (neither of us can detect any traces of repair) and installed it to no effect! The technician now declared the unit "non-repairable" and AHS went into another long delay to "research my unit". AHS finally got back to me offering the cheapest model available for replacement, ignoring any and all of the features/functions of my existing unit. AHS's argument (I talked to several departments at AHS for weeks to no avail) is simply that "as my existing unit is no longer available, AHS can determin in its sole discretion what replacement unit to offer".

What're the lessons:

1) AHS only interested in ripping-off customers and did not care about inconveniences to customer from the lengthened delay.

2) In fact, the lengthened delay is just a tactic to get the customer to go away with minimum payout ($150) and evading AHS's obligation. Even to lie about "repairability" in my unfortunate case.

3) if that didn't work, AHS will "in its sole discretion" only offer cheapest models and blatantly evading its marketing promotion of "replacement with same features and functions" using the loophole that the same exact old unit is no longer available (that just cover about 90% of the cases).

Beware of AHS, consumers.

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American home shields needs to go away.

I also have been scamed by them. :(

I moved into my home 3 yrs ago (3/23)

the real esate agent sold the home with the warranty and i continued it. everything is great when you don't need them. 11/08 my 3 yr old $1000 ge dry broke. i called for service. the guy had my dryer for 2 months!!! i kept calling. finallyhe kept saying the wrong parts were sent. he brought it back last sunday. it worked for 1 week and the poof!!!! broke again. he also damage the decorative finish in the front. it is made of resin like a car and he damaged the front. and had the audacity to make light of it. i called today to report my dryer, they want to send the sane dude back or i have to pay another service fee? i am sick to my stomach mean while my dryer is broken and i have to work. you cna't get anyone one on the phone. to top it off my garbage disposal brok and i have been waiting for 2 weeks for someone. this one company cancels 20 min before they were suppose to come on friday. long live AHS please if any one else has aproblem with AHS i was told by the BBB of mid south to file a complaint the web site is midsouth.bbb.org AHS 889 ridge lake blvd memphis tenn 38120

I am so upset i could scream