Juno - Cannot cancel and charges are mounting

I am trying to lodge a formal complaint against Juno,

as well as remove a charge of $290.80 on my credit

card bill.

On September 19, 2006, I contacted Juno by telephone

to cancel my account, since I had a new DSL service.

The customer service representative persuaded me to

keep a subscription for half the normal rate of

$9.95/month – at $4.46/month – until Dec. 16. Thinking

it might make my transition smoother, and in view of

the low rate quoted, I agreed.

On Sept. 27, I was charged $9.95 on my credit card.

On Oct. 16, I was charged $4.46, according to the

verbal agreement.

Towards the end of November, I noticed on my credit

card online statement a charge of $280.90.

I called Juno on Nov. 29, hoping to sort out the

problem. I talked to several people, I was given a

Ref. # 032466708, then Ref. # 032466841, and told to

call another number: 866-841-1442. There, I was

disconnected.

I called again on Nov. 30, stating I wanted to cancel

immediately. The man I talked to gave me another Ref.

# 032473688, with the advice of calling yet someone

else at Juno. He also told me – for the first time –

that I had opted for a “metered” subscription. Yet, on

consulting my account billing details on their

website, I find absolutely no mention of that.

However, they have been charging me the following:

- on the billing statement from 09/16/06 to 10/15/06,

there is a charge of $132.83 called “Juno

Platinum/Speedband cancelled.”

- on the billing statement from 10/16/06 to 11/15/06,

there is a charge of $157.53 called “Juno

Platinum/Speedband cancelled.”

- on the billing statement from 11/16/06 to 12/15/06,

there is a charge of $30.47 called “Juno

Platinum/Speedband cancelled.”

Their confirmation email dated Sept. 20 does not

mention a “metered” subscription. At no time did the

customer service representative mention a “metered”

charge. I wasn’t even aware they still existed, and in

any case, it would not have made sense for me to opt

for a “metered” subscription, which always ends up

costing more, when I wanted to cancel my account.

Incidentally, my email service is still not canceled,

which means I am probably incurring other unknown

charges right now.

As I am trying to sort this out, I have had to cancel

my credit card account, just to stop additional future

charges. I feel that this is simply fraud, and an

attempt to embezzle money from unsuspecting consumers.

yolande

323-654-4057