DLP REAR PROJECTION TV MODEL DT-62ZS71DB- SERIAL NO 408KT00852

ON 30/3/2004 WE PURCHASED A LCD TV MODEL NUMBER LG MW60SZ12 WITH 12 MONTHS WARRANTY FROM HARVEY NORMAN IN SWAN HILL VIC. (OUR NEAREST BUSINESS CENTRE) PLUS WE PAID AN EXTRA 48 MONTHS INSURANCE.

THE TVDEVELPOED A FAULT AND WAS RETURNED TO SWAN HILL REPAIR SERVICE, SWANTRONICS 7TH JANUARY 2005. AFTER NEARLY 4 MONTHS OF WAITING AND MANY PHONE CALLS TO AND FRO LG RELUCTANTLY REPLACED THAT TV WITH A NEW ONE --MODEL NUMBER DT-62SZ71DB AND ALSO ISSUED US WITH A NEW 12 MONTHS WARRANTY.

NOW OF COURSE WE ARE JUST 6 MONTHS OUT OF WARRANTY AND THIS ONE IS PLAYING UP AND NEEDS TO GO FOR REPAIR. TWO LEMONS 3/30/04 TO 1/11/06. YOUR STORE REP HAS ADVISED ME THAT THE 48 MONTHS INSURANCE IS NOT VALID BECAUSE THE ORIGINAL TV HAS BEEN REPLACED.

WE ARE 68 AND 70 YEAR OLDS WHO PURCHASED THIS BIG TV TO GIVE US ENJOYMENT IN OUR OLDER SIDE OF LIFE. WE CANNOT LIVT THE TV OURSELVES TO GET IT TO SWAN HILL NOR DO WE KNOW HOW TO HANDLE THE SO MANY WIRES PLUGS ETC

WE ARE IN NEED OF PHYSICAL AND FINANCIAL ASSISTANCE TO GET THE TV TO SWAN HILL , REPAIRED AND RETURNED BACK AND SET UP IN OUR HOME AGAIN.

SURELY A PURCHASE OF A TV THIS EXPENSIVE, THE FACT THAT WE HAVE BEEN ISSUED WITH TWO TVS WITH FAULTS, THE CIRCUMSTANCES THAT WERE NOT OUR FAULT (OTHER THAN TO BUY IT IN THE FIRST PLACE), WARRANTS YOUR INSURANCE POLICY TO COVER OUR REQUEST.

WE HAVE BEEN CONSTANTLY "FOBBED OFF" FROM LG BACK TO HARVEY NORMAN OVER AND OVER. SINCE THE 7TH JANUARY 2005 DURING THE SAGA, I HAVE KEPT DETAILS OF ALL CALLS MADE, PROMISES ETC FROM BOTH COMPANIES AND JUST SO SICK OF IT ALL I HAVE THREATENED TO GO TO THE MEDIA OR FAIR TRADING DEPT AND WILL NEVER PURCHAS ANY LG PRODUCT AGAIN NOR WILL I BUY FROM YOUR COMPANY AGAIN.. PLEASE GIVE ME SOME ASSISTANCE AND RESTORE MY FAITH IN H/N. WE SPENT $16,000 IN SWAN HILL STORE DURING 2004!

EILEEN OLD

34 WAKOOL ST tOOLEYBUC NSW 2736. PH 03 50305539