24/7 Hockey: purchasing hockey equipment from the web

24/7 Hockey

48775 Fairchild

Macomb, MI 48042

Last year I placed an order with 24/7 Hockey for just over $700 of

hockey equipment from their webpage. They filled the order and sent it

out in to packages. One of the packages arrived and the other did not,

so I contacted them concerning this. They were good about giving me the

UPS shipping number, which I used to see that one of the packages was

delivered to the wrong address. When I contacted UPS about this they

said the shipper needed to file the lost package form. When I contacted

24/7 Hockey (via the web and their webpage message) to ask them to

contact UPS so the problem could be resolved, I would not get any

response from them. I have tried to contact them a number of times and

I have only had one response, which was "What was your problem

again?"....and after I explained it all again, there was no response

from them.

If the lost package was worth only $30 or $40, I would be willing to

walk away from it all and just never buy from them again, but the

package included over $300 of hockey equipment.

The amazing part to me is that this is how a business would reply to a

customer. They have never once acknowledged that there was a problem, or

suggested any willingness to resolving it. I guess I have had good

experiences with businesses in the past being willing to resolve a

problem that I was so taken back by this experience.

Lonnie Heinke

Comment On This

These guys just tried to rip me off too. Their excuse for taking my money and not shipping and not refunding was: the e-mail system has been sporadic, so I cannot say if you received notification or not.

They are scum bags do not buy from them