Company: Sealy mattress/Brians furniture

Category: Other

Sir,

Brians furniture in Thibodaux La. sales person, Ralph, sold us a Sealy

mattress which we took dilvery of.A short time later it was obvious the

mattress was defective. My wife tried several times to call Ralph , she

left messages, Ralph would not Return calls so I took time off to go to

the store. Ralph replaced two mattresses each being defective. Each

time I had to go to the store to get results. We are now on our third

mattress and low and behold this mattress is also defective. Agin I

went to the Store and let Ralph know that I wanted to go in another

direction and that he should have the mattress picked up and refund us

our money. Ralph let me know in not so uncertain teams that he was not

going to do that and it was up to Sealy. Due to the circumstances I

feel like the store should make this good and deal with Sealy. Ralph

told me Sealy would call me. I haven't heard from Sealy yet and to tell

the truth don't expect to. Wehave had Sealy mattresses for over thirty

years and currently have two Sealy mattresses that we love but these

latest mattresses for some reason thay have lost the quality of the

past. Maybe because of Katrina thay had such a demand that quality

controll is not the same as in the past. We can not sleep on this third

mattress it is actually harmfull to us. We are in the process of

getting another mattress from another source. In the meantime we are

out $1200.00.

Consumers beware the furniture stors and the mattress companies can make

things right if thay want to.

Bob Payne

Thibodeaux La.

Robert L. (Bob) Payne

President

Payne Services, Inc.