HSBC Credit Card services -Malpractises

I am totally dejected with HSBC Credit Card services . I had been complaining abd pursuing the complaint for a long time but no one seems to care about it .I am listing down the complaints I had.

1)Was not in reciept of my phone banking pin and atm pin.

2)Till date have not recieved any statements for my credit card.

3)Internet security device got delivered after 20 days of applying and then magically got disabled.

4)Requested for closure of account and it was treated with utmost contempt.No response for months.

I am attaching the thread of conversation in case you need to verify the same .

I was not communicated of my bills and HSBC leived late payment charges on the same . I had no means of making the payment except for driving down to their bank. All my bills had late payment charges placed and the would be cancelled only when I complained of the same .(had to make 2-3 calls to confirm the same)

Thanks and Regards

Mohit Kumar Lohia

IBM Global Services

Dear Mr Lohia

We refer to your message of 05 December 2006.

Please accept our sincere apologies for not meeting your expectations.

We observe from our records that you have contacted our phone banking officers on 05 December 2006 and trust all your complaints have been resolved.

If we may be of further assistance, please do not hesitate to send us a message or call our 24 Hours Phone Banking numbers.

A complete list of our phone banking numbers is available at http://www.hsbc.co.in/in/personal/phone.htm

Warm regards

Divya Rammohan

Customer Service Officer

HSBC India.

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Dec 29 (1 day ago)

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show details 5:54 pm (10 minutes ago)

Hi,

I am tired of your poor service .

I am kept on hold by your call center people for 22 min on hold .

and next am kept on hold for 17 min before I disconnect the line .

Had spoken to Miss Preethi and her behaviour and tone was nothing but

outright rude .This conversation is on Saturday 30/12/2006 at around

17.30 .

I am speculating at escalating the matter to Consumer Courts as I have

been cheated by your company and things have not been not duly taken

care of

Thanks and Regards

Mohit Lohia

Do you even care an apology for such service

- Show quoted text -

On 12/29/06, Email User < Email User> wrote:

> Dear Customer

>

> This is an acknowledgement for your message received by HSBC India. We will reply to your email shortly.

>

> For information on our products and services please log on to: www.hsbc.co.in.

>

> For urgent queries please call on our Phone Banking numbers.

>

> A complete list of our phonebanking numbers is available at http://www.hsbc.co.in/in/personal/phone.htm

>

> Warm regards

>

>

> HSBC E-Mail Response Desk

>

> -----------------------------------------

> *******************************************************************

> This e-mail is confidential. It may also be legally privileged.

> If you are not the addressee you may not copy, forward, disclose

> or use any part of it. If you have received this message in error,

> please delete it and all copies from your system and notify the

> sender immediately by return e-mail.

>

> Internet communications cannot be guaranteed to be timely,

> secure, error or virus-free. The sender does not accept liability

> for any errors or omissions.

> *******************************************************************

> "SAVE PAPER - THINK BEFORE YOU PRINT!"

>

>

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GOD created the world. We move.......................IT