Car purchased at Faraz Auto in Toronto

We purchased a car from Faraz auto located on Keele St in Toronto this summer. We had a mechanic do a quick check of the car and then purchased it. When we picked up the car we received with it an ON safety approval so we though it was safe. We then moved into a new province and therefore had to get another safety check done only to discover that there was a piece missing to hold the tire on properly. We drove the car onto a tow truck from Faraz, towed it across country and did not drive it all until we took it for this new safety check… I don’t know who approved the ON safety inspection, but I do know that I would not be surprised if Faraz tampered with our car after the inspection before we picked it up or if they have some connection with a shop who does illegal safety checks.

So when we called Ben at Faraz to discuss this concern his response was “Come in and we’ll fix it”. “Come in?!?”, he wanted us to drive an unsafe car across the country!? Its not even safe to drive around town let alone for 16 hrs across 2 provinces! We had to fight just to get him to do something about it because his next response was “Its not my fault you took the car out of province and can’t come back to Toronto to fix it” Its not his fault we left… but its his fault that we were sold an unsafe car! Over all, eventually he sent the missing part to a mechanic shop out here and said that he’d pay for the labour of installing this part but would not pay for the alignment which was also necessary after fixing the tire even though the tire being fixed is his fault.

We’re still waiting for him to reimburse us the cost of repairing the vehicle… which after 3 months of waiting may never happen… It doesn’t matter what the deals are there, don’t go back!

On a good note though, we love the car we bought, now that its safe to drive…

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Our update isnt much better than the original message. Within our first 6 months of owning the car we had to put in $3000.00 in repairs... everything from lights, glow plugs to the turbo blowing. After many many talks with Ben at Faraz Auto we basically got nowhere. He said that "sometimes when you buy a car you need to put some work into it" safe car my A**. I tried to contact the BBB and got nowhere with that, i also called the dealership insurance company and basically got told i dont qualify for help.

in the end Ben ended up screwing us out of a total $5000 but we got a 05 TDI out of it (which i contacted every owner/dealer that ever had the car to know exactly what had/hadnot been done to it.) i still stick by my belief that Faraz Auto should be shut down and made to pay for their crap.

My last note is hopefully one that reaches Ben. I have been in contact with the police over the last couple years and are still hopeful that something will come of all of the crap he has put me through.