problem with GE refrigerator/freezer side by side

Hello:

I bought in my life a lot of GE products and was happy with them so far -

until now.

A GE refrigerator that is still under warranty (less than one year old) had

a problem and I reported it to GE just after Christmas. The light was going

on and off at the icemaker/water unit outside and there was a constant

clicking sound. They gave me a repair date of January 4 (more than a week

after reporting a problem with a refrigerator).

The following day I had to call them again as the cooling stopped completely

(the sound stopped also). They were not willing to give me a repair date

before January 2, this was nearly a week. I expected a 24 hour turn-around

time as food spoils easily.

I had purchased a lot of good food (steaks, lobstertails, large scallops,

salmon, etc) as I have time between Christmas and New Year and I wanted to

cook something nice on my large Viking grill.

Is this normal that for refrigerators the repair time is a week and not 24

hours (what I would expect)?

If this is normal, is there any manufacturer who either offers as a standard

a 24 hour turn-around time or offers at a premium this service? For

computers Dell offers a fast on-site repair service, do appliance

manufacturers not do this?

I have nearly all appliances from GE (GE Profile dishwasher, GE microwave,

GE fridge, GE frontloading washer and dryer) and I had in many other homes

GE products without problems.

The only other appliance I ever had problems with was a Bosh dishwasher that

did not work even after six repair trials.

I would appreciate your assistance and posting my problem.

Best regards,

Christian