EZ Inkjets

Correction to previous submission.

Please note that "by early November, I till had not received my order ..." should read "by early DECEMBER ...."

In mid-October I placed an order for ink cartridges with EZinkjets and remitted payment in full. A month later I had not received my order. Several times I inquired by e-mail about the status of my order, but, other than an automated "receipt acknowledged," I received no response. Finally I telephoned the company (no toll-free number!) and was told that my order had been back ordered but would be sent within a week. By early December, I still had not recieved my order, so I telephoned again. This time they said that I would be sent a partial order, and that the remainder would be shipp"ed a week later. Shortly after that phone call, I did receive the partial order, but, as of today (12/29/06), I still have not received the remainder. I telephoned today and was put on hold. When I called back, I was again asked to hold. When I explained that I was calling long distance and asked that they phone me, I was told that they did not "do callbacks" but that I could try again in 10 minutes. I did so and finally was able to speak with someone. That person told me that their supplier was overseas and that they, EZinkjets, had not yet received their resupply stock. I was told that my back ordered items would be shipped at the end of next week. When I replied that I already had been told that several times and nothing had been shipped, the "customer service" representative replied that, in fact, they did not know when they would receive their shipment. I then asked for a refund and was told that that would be forthcoming "after January 8." I decided to wait one more time for the back order, and if I do not receive it, I shall visit the company personally to request a refund.

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I received two black HP 15 (C6615DN) cartridges last week. One of them is defective. Do you wish it returned or will you simply replace it? Thank you.