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Prima Television / MDG Canada
Posted on Thursday, December 28th, 2006 at 12:53pm CST by 307a6186
Company: Prima Television / MDG Canada
I recently purchased a television from MDG Direct, and it has been nothing but a nightmare from the very beginning.
I ordered the computer on October 18th. On my original phone call I was told by my associate Mike, that there 40"
television was made by LG. I was also told this 40" LCD would fit into my entertainment unit. ( which is 42" wide )
After some deliberation and thought I called Mike back, and ordered my new t.v. After filling out some paper work and
faxing it back to my Mike I was told I would receive the T.V. by the end of the week.
The end of the week came, no sight of the T.V.
Over the weekend I was informed by a friend of mine, with the same T.V. that it was actually more then 42" and that the t.v.
he had bought from MDG was Prima, not LG. I called Mike first thing on Monday to inquire. Mike was sick that day, and the service
I received over the next few days was terrible. I was indeed told that the television I ordered was a Prima.... Mike must have had a mix
up. And although it wasn't going to fit into my entertainment unit, if I was to cancel the order there would be a charge of roughly $500. And
by the way, the t.v. that was supposed arrive last week is on back order. I waited to call Mike, who was supposed to be back on Tuesday.
My phone call was similar to Monday. Still no sign of Mike. T.V. was still on back order. Still roughly a $500 charge to cancel. I insisted on
speaking to someone in charge. According to the young lady on the phone, the manager was in a sales meeting and was unavailable. She had
been told to deal with the problem on here own.
On Wednesday I finally got in touch with Mike. I explained how disappointing the service was I had received from him earlier, and from the young
lady looking after his account when he was sick. He said he understood. i also told Mike that i couldn't understand a cancellation charge on a product
that was different from what I was told. He said he agreed and would see what he could do. Later that day I was told by Mike, that my t.v. that was on back order yesterday was now enroute to my home, and if I was to cancel now they would have to charge me the $500 as a restocking fee. He had no other choice.
Unfortunately, things go from bad to worse. The Prima television has been poor quality since day 1. My first few phone calls to MDG resulted in someone telling me to call Prima. Phone messages to Prima went unreturned. I finally had someone at MDG tell me they would get in touch with Prima. Prima called the same day. A work order was set up with a local store. Not to worry, they would be in touch soon. It has been a couple of weeks and still no signs of work order at the local television store.
In the meantime I had sent a letter to the company. Explaining my situation, even offering to drive the t.v. to their warehouse, and exchanging it for a new one. the young man that returned my email, after several days. I was informed by this young man to contact Prima, since it had been almost two months since I placed the order. I guess in his mind two months should be sufficient for a $2000 television.
After experiencing such terrible customer service through these two companies, I strongly suggest researching everything and anything you intend on buying from either of them. Both companies lack customer support.They look for a quick sale, by offering sub par product and looking the other way. I am upset with the service from both companies and would highly recommend looking elsewhere for your computer/electronic needs.